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The life line of delivery is flawless execution. Meaning Cheap Ray Allen Jersey , every delivery team has to have flawless execution day in and day out. This battle is won and lost in the trenches. These trenches are run by the first (sometimes referred to as front) line managersleads. The success and failure of any project depends on how well the entire management has helped FLMs to four areas of their work. The best way to think of a FLM's rule is to the think of them as the 4Ps, (Plan Cheap Paul George Jersey , People, Process and Projects).


In this article we talk about some important aspects to consider in each area to become a successful FLM.


Plan: Without PlanningTraining these people most companies have failed in execution and if not in execution they have failed in scaling the organization:


The plan for your team should be in-line with your customers plan for the project. You should feel free to ask the goals of every project. What is the Key Result Area (KRA) for the project? What is the Key Performance Indicator (KPI) for the project? What is the Service Level Agreement (SLA) for the project? What are the business impacts of not hitting the SLA and why the customermanagement is setting these objective SLAs.


Based on this understanding you will need to come up with your own plans for your team and your people. This plan should be broken down into plans for the month Cheap Enes Kanter Jersey , week and day and should help achieve the company annual plan.


People: FLMs by nature are the best technical people that have been made into FLMs because they are good at their technology and not because their leadership skills. Given this, most FLMs are not the best of people managers. You as an FLM need to be trained in people management. It is critical for your success. While HR or hiring can hire the best it is critical that there you take ownership and have the mindset to help people. It is as simple as that. If you are kind to your people they will be kind to you. You as an FLM should be the ones training your people with close supervision from other management team members.


Mindset: The most important aspect of being a leader or FLM is to have the right mindset. Remember you can never be lazy or negative about anything. Your entire team is looking up to you. If you say anything negative or get lazy or hide from your responsibility your team will not respect you and will never take anything you say seriously. Being an FLM does not mean that you will try and fight management for your team. While this looks good on the short run it is doomed. Make sure you work with your management to help your team. Be honest Cheap Russell Westbrook Jersey , humble, and hungry. Things will take care of themselves.


Review: You must have a monthly KRA review with each employee.


Feedback: Have a daily feedback if required with each employee. Ask if they have understood you. Have the team member repeat what they are supposed to do at the beginning of the day.


Care: Find out how their day has been at least once every three days. Know your team members personal life. That IS your business. Make kindness a way of life.


Who is your backup: Create a second. Will they be able to handle your job if you are on vacation without bothering your manager? That is the only question you have to ask when training them.


Remember your customer is also a person. Here is how every customer thinks. No matter which company Wholesale Oklahoma City Thunder Jerseys , country or type of work, the mindset of the customer is always the same.


The Customer is looking to get ahead in his or her career by managing your project well: Companies are structured in a way that when an employees career grows Wholesale Thunder Jerseys , the company grows. This is news to be excited about. The first rule with customers, know what makes them succeed. It is your job description to help them get further in their career and help improve their company鈥檚 Return On Investment (ROI). This will help you and your career in the end.


The customer is NOT out to get you: The customer actually wants you and your team to succeed. Because when you do they look good. When things are not going right for you and your team the customer is NOT out to get you. Any customer or manager is trying to understand only three things:


Do you have a plan to fix the problem? And if this fix is a permanent fix?


Do you date when your get well plan will bring the project back to GREEN?


How they can help you solve the proble?


Process: Every FLM needs to have a process to run their daily operations and drill or scrum. Without this process your will fail. Some of the critical processes to follow are:


Morning Operating Rhythm (OR): Create a morning OR for your team. Go through this with your management and then make sure that you go through your operating rhythm without fail. Also create an Insurance dashboard for youself.


Daily Scrum: Spend 15 minutes to make sure everyone in your team understands the tasks for the day "WHAT" Cheap Oklahoma City Thunder Jerseys , "WHEN", "HOW" needs to answered here.


Talk to your team: Most of the time the individual contributors need to be verbally explained what needs to be done every day even if the information is written in requirements or process documents.


Define the goal to the team: For example if you are going to be testing 100 items with an intent to find out as many bugs as possible tell the team that they have to get to a goal of creating at least 5 bugs each. But make sure you let them know that they have to stick to the test script.


NEVER jump steps: When explaining things to people never jump steps. It is critical that you make sure that your team also understands that they don鈥檛 jump steps. Jumping steps is a sure way of getting things wrong.


Review: Tell them when you are going to review and what you are going review at the beginning of the day. Continuing with the QA example Cheap Thunder Jerseys , tell your team that you are going to QA every bug that is reported. If you working on oper

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